Corinium Radio operates according to strict Policies & Governance to ensure a safe, positive volunteer environment that meets professional broadcasting standards.

1.1. INTRODUCTION

Corinium Radio Directors have responsibility for all aspects of our broadcasts and we put in place guidelines to help programme-makers such as our Code of Conduct, the use of recorded music and this broadcasting standards policy. These help to shape how we produce and broadcast programmes. We welcome feedback about all our policies from our volunteers (specifically through the mechanism of our Open Forum); all policies are reviewed regularly by the Directors.

 

1.2 POLICY

Corinium Radio’s aim is to encourage and develop a broad range of programmes and ways of listening which reflect the interests of our listeners. These include expanding the opportunity for outside broadcasts (OB), video, and other visual content using our website. In delivering this service, the Directors are mindful of the stated principles of Corinium Radio as a community radio station, namely:

  • Providing the opportunity for our community to learn to create and broadcast their own programmes both as presenters and technicians.
  • Broadcasting programmes as close to professional quality and standards as possible bearing in mind the voluntary nature of the organisation. In encouraging our presenters to acquire and grow their skills, we aim to apply a minimum set of broadcasting standards and adhere to our objective of professional standards to maintain our reputation.

 

1.3. WHO THESE GUIDELINES ARE FOR

These guidelines are designed to provide helpful, practical guidance for anyone involved in creating, presenting and broadcasting programmes, beginning with a brief description of the various roles played by volunteers in enabling listeners to enjoy our programmes.

 

1.4 ROLE OF PRESENTER, PRODUCER, TECHNICIAN

Although the roles of Presenter, Producer and Technician have distinct functions, they come together as one entity known as Programme-makers. At times, one person will take on all three roles but where there is a need for two or more ‘makers’ to be present in order to create, for example, an Outside Broadcast (OB) or a show where the Presenter requires technical or production support, it is generally assumed that the Presenter has overall editorial control. It is important to note that everyone has a single aim – to broadcast a show that can be enjoyed by the listener – so the relationship between the Presenter, Producer and Technician should be a partnership based on respect and honesty.

 

Presenters

Presenter roles are listed below together with their requirements and responsibilities. Corinium Radio aims to encourage volunteers to make programmes and learn new skills as they do so. This means that there are a variety of ways in which shows are produced and broadcast but the essence of the role of a Presenter is to:

  • Manage the editorial content of their programme (whether in the main studio, off-site or from a home-studio) including occasions when a Roving Reporter submits a piece for inclusion in the show.
  • Be responsible for producing a dated playlist (if appropriate)

 

The following roles attempt to list the functions associated with each type of Presenter but they are neither exhaustive nor mandatory as we understand that volunteers may be at different stages of development; Corinium Radio does not wish to exclude anyone who shares an interest in broadcasting.

 

Solo Presenters

  • Generally, the aim is for Solo Presenters (based either in the main-studio or their home-studio) to be able to take responsibility for all aspects of programme-making listed below; we recognise that it may be necessary to provide additional training or support by an allocated Producer/Technician in some cases.
  • Reserve the main-studio via CR’s online studio booking system
  • Setup the studio
  • Record or present a LIVE show
  • Ensure their programme meets the CR broadcasting guidelines
  • Edit and ‘save’ the show
  • Upload the show ready for transmission
  • Upload the show to the programme sustainer (where possible)
  • Upload the show to the on-demand service (where possible)
  • Leave the main-studio in a fit state for the next crew
  • External Solo Presenters
  • Record a show in their own home-studio
  • Edit the show
  • Transfer the show (either electronically or via CD/USB) to an allocated Producer/Technician who ensures that the broadcast is technically sound before broadcast and meets the CR broadcasting guidelines

 

Studio Presenters

  • Make a programme which is either LIVE or recorded
  • Create a show ready for input from a Producer/Technician who ensures that the broadcast is edited (if needed), technically sound and meets the CR broadcasting guidelines

 

OB Presenters

  • Make a programme which is either LIVE or recorded and based either in an off-site or main studio (or both)
  • Work with a Producer/Technician to ensure that the programme is edited (if needed), technically sound and meets the CR broadcasting guidelines

 

Guest Presenters

  • Present themed content for an identified programme
  • Produce content to an agreed length

 

Roving/Local Reporters

  • Record interviews off=site which are inserted into a previously identified programme after editing by a Technician and agreement by the main Presenter

 

The role of a Technician is to:

  • Reserve the main-studio via CR’s online studio booking system
  • Set up the main or off-site studio
  • Record and edit their own or someone else’s show
  • Use the main or off-site studio or their own studio
  • Leave the main or off-site studio in a fit state ready for the next crew

 

The role of a Producer is to:

  • Provide a balanced approach to ensure a programme meets the CR broadcasting guidelines for those Presenters requiring technical /production support
  • Upload the show ready for transmission
  • Upload the show to the on-demand service
  • Upload the show to the ‘what’s on’ section of CR website

 

All Programme-makers become members of the Corinium Radio Collective so agree to follow our Code of Conduct. When members of the public are invited to appear on any shows (either LIVE or recorded), Presenters should ensure the guest is made aware of the Code of Conduct and, if possible, they should be asked to sign that they have understood this. A copy should always be displayed in the main and off-site studio.

In addition to the roles detailed above, Corinium Radio also provides support to Programme-makers from a Duty Studio Manager and Duty Technician.

 

The role of a Duty Studio Manager/Duty Technician is to:

  • Provide overall operational/technical guidance to anyone using the main or off-site studio
  • Be available (where possible) during any time when a LIVE broadcast or recordings are taking place.

Queries and disputes depending on the nature of the query, a Technician or Studio Manager should be contacted.

 

1.5 BEST PRACTICE GUIDELINES

How it works

These guidelines should be understood in the context of other supporting policies introduced by Corinium Radio such as our Code of Conduct (see below) which everyone involved in programme-making is required to sign including members of the public participating in a programme.

 

It should also be noted that anyone involved in making programmes for Corinium Radio is able to raise queries about broadcasting standards to the Duty Studio Manager or Duty Technician. However, in the end, those making decisions have to make them on the basis of judgment as to whether a programme is appropriate for broadcast based on these guidelines and the timeframe under which we are working. Where forward planning allows, any show can be submitted to the Corinium Radio Listening Panel, the membership of which is led by the Chair plus two other adhoc Programme-makers. Their decision is final.

 

Programme Guidelines

Those volunteers wishing to make programmes using either the Corinium Radio main-studio or their own home-studio are allocated a Producer/Technician who offers support through technical guidance until such time as the volunteer is able and willing to become a Solo Presenter, taking responsibility for their own show in totality.

 

This happens on the recommendation of the Producer/Technician, the agreement of the Presenter and the endorsement of the Management Team who regularly review progress of volunteers. Every Presenter is asked to consider the following questions before submitting their programme for broadcast on Corinium Radio. When working with a Producer/Technician, agreement should be reached between all parties and, in the event of any dispute, our Listening Panel* can be asked to provide a second opinion.

 

Questions to consider:

  1. Does the programme ‘flow’? ie has the programme content been planned and edited sufficiently? Does it have a beginning and ending?
  2. Can the listener clearly understand the Presenter? I.e. are the programme levels between the music and talking adjusted sufficiently?
  3. Will the listener be distracted by peripheral noise?
  4. Does the programme follow the Corinium Radio Guidelines and Code of Conduct?

 

These guidelines apply to all programmes broadcast on Corinium Radio.

 

*Listening Panel: 3 objective listeners, including the CR Chair, who are convened on an adhoc basis to provide feedback about programmes.

 

Reviewed July 2020

This privacy policy sets out how Corinium Radio Ltd uses and protects any information that you give us. Corinium Radio Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

Corinium Radio Ltd regularly reviews this policy so you should check this page from time to time to ensure that you are aware of any changes.

The information you provide may be used by Corinium Radio and its agents to supply the services which you have requested. Data is managed by Corinium Radio Ltd, The Studio, Bingham House, 1 Dyer Street, Cirencester, Gloucestershire GL7 2PP.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to surveys or events

What we do with the information we gather

We require this information to provide you with a good service and in particular for:

  • internal record keeping
  • improvement to our products and services
  • sending promotional emails (using the email address you have provided) about programmes or other information which, if you have requested these, you may find interesting.
  • market research purposes. We may contact you by email, phone or post. We may use the information to customise the website according to your interests.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for one of our suppliers. Such staff may be engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to the address shown on our contact page. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the contact address. We will promptly correct any information found to be incorrect.

Your rights

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us by email or by writing to us at the address on the contact us page.

 

Reviewed July 2020

Corinium Radio has a duty to ensure, as far as is reasonably practicable, a safe and healthy working environment for all our volunteers and guests to our premises. In meeting this duty, Corinium Radio has a Health & Safety Policy which the Directors of Corinium Radio Ltd have approved and are committed to implement:

  • To provide adequate control of the health & safety risks arising from our work activities
  • To consult with our volunteers on matters affecting their health & safety
  • To provide and maintain safe equipment
  • To ensure safe handling and use of substances
  • To provide information, instruction and supervision for volunteers and visitors as appropriate
  • To ensure all volunteers are competent to do their tasks, and to give them adequate training
  • To seek to prevent accidents and cases of work-related ill health
  • To maintain safe and healthy working conditions
  • To provide a safe and healthy working environment for all our volunteers and visitors to our premises who may be affected by our operations, noting that whilst working remotely they:
    • Take care of their own health & safety and that of others who may be affected by what they do or do not do
    • Co-operate with Corinium Radio on health & safety (and hence are familiar with and comply with the requirements of the policy)
    • Do not interfere with or misuse anything provided for their health, safety and welfare

 

Special measures have been introduced during the period of Coronavirus pandemic in an effort to contain the spread of COVID19. These have been designed in consultation with Corinium Radio volunteers, following latest UK Government guidance and mindful of any restrictions imposed by the Bingham Library Trust. All volunteers are required to acknowledge receipt and understanding of procedures introduced within the Bingham House building as part of Corinium Radio’s Code of Conduct.

If any volunteer thinks there is a health & safety problem, they should first discuss it with any Director of Corinium Radio Ltd. The Directors expect all employees to be sensibly proactive in the exercise of their voluntary commitment.

This Policy should be read in conjunction with Corinium Radio’s Evacuation Procedure and Code of Conduct.

 

Reviewed July 2020

1.1. INTRODUCTION

Corinium Radio is a volunteer-led, online community radio station.  There is no requirement to be regulated by OFCOM (the broadcasting regulator) but Corinium Radio chooses to follow their guidelines in the spirit of good practice.

We aim to enable volunteers to make programmes which entertain and inform our listeners without discrimination or deliberately causing offence.

 

1.2. WHO THESE GUIDELINES ARE FOR

This policy sets out the guidelines and process by which the Directors of Corinium Radio Ltd will handle any complaint about the online community radio station known as Corinium Radio. It provides a template against which the process can be monitored.

 

1.3. GUIDELINES FOR IMPLEMENTING THE COMPLAINTS PROCEDURE

1.3.1 It is acknowledged that the Directors of Corinium Radio Ltd will endeavour to achieve a fair and amicable conclusion to any complaint received about the radio station.

The Complaints Procedure has the following goals:

  • To deal with complaints fairly, efficiently and effectively
  • To ensure that all complaints are handled in a consistent manner throughout
  • To use complaints constructively in the planning and improvement of all services

1.3.2 The Complaints Procedure can be used by:

  • Corinium Radio listeners, members of the public and stakeholders
  • Corinium Radio volunteers

 

1.3.3. There are three stages in the Complaints Procedure:

  1. The first response will acknowledge receipt of a complaint using the complainant’s preferred communication manner, within five days of receiving it. In the case of a complaint regarding a statement made on social media, CR will endeavour to remove the offensive comment within the statutory 48 hours of receipt, notifying the appropriate social media source. The complainant will be kept informed of the steps taken in accordance with the 2013 Defamation Act. The ‘lead’ for this first stage will be the assigned Programme Director in consultation with the Technical Director as appropriate.
  2. The second response will be led by an identified CR Ambassador who will contact the complainant within a further five days to discuss the complaint and make recommendations to the Compliance Group. The Ambassador will act as a liaison and provide feedback to the complainant following the meeting of the Compliance Group.
  3. The third stage, should the complaint remain unresolved, will be an invitation to the complainant to attend a meeting within a further five days of the feedback from the Compliance Group. This meeting will be with two Directors (including, where possible, the Chair) to discuss and resolve the complaint. The decision from this meeting will be final.

 

If you have a complaint, please contact: Corinium Radio, Bingham House, 1 Dyer Street, Cirencester, Gloucestershire GL7 2PP or complaints@coriniumradio.co.uk or 01285 659017

If your letter is delivered personally, please date and mark the envelope “delivered by hand”.

 

Reviewed July 2020